Return and Refund Policy – TEBLUX

Please note that customized or made-to-order products are not eligible for return, refund, or exchange.

At TEBLUX, we prioritize your satisfaction. If you’re not fully happy with your purchase for any reason, we’re here to help through a clear and straightforward return and refund policy.

1. Eligibility for Return

You may request a return under the following conditions:

  • The item must be unused, unworn, and in its original condition as received.
  • All original tags and packaging must be intact.
  • The return request must be made within [3 days] of receiving the order.
  • Customized or made-to-order products are non-returnable.

2. How to Request a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at [a.teb@teblux.ae / +971559286505], providing your order number and reason for return.
  • Once approved, you will receive shipping instructions and the return address.
  • The product must be shipped back within [2 days] of return approval.

ملاحظة Return shipping costs are the customer’s responsibility unless the item is defective or sent in error.

3. Refund Policy

Once we receive and inspect the returned item:

  • You will be notified whether your refund has been approved or denied.
  • If approved, the refund will be processed within [5 to 10 business days] and issued to the original payment method.
  • Shipping fees are non-refundable, unless the item was damaged or incorrect.
  • If the returned item does not meet the conditions, it may be sent back to you at your expense.

4. Exchange Policy

We currently offer direct exchanges.
If you wish to exchange an item, please contact customer service. The new item will be shipped to you, and the old one will be collected by the delivery service.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [2 days] of receiving your order and include clear photos of the item and its packaging.
We will either send a replacement or issue a full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order products.
  • Final sale or clearance items.
  • Items that have been worn, washed, or altered.

For any questions or concerns, please feel free to contact us using the information provided above.

Thank you for shopping with TEBLUX!